Commitment to Safety
Embedded Files
We’re committed to ensuring you always feel secure.
We believe every member and guest deserves a service that is consistent, safe, clean, professional, and comfortable. Our commitment to these standards has never been stronger. You trust our brand, and we are dedicated to earning and maintaining that trust every day.
Magnificent Therapeutics' Safety Commitment Program
Review
Our policies and protocols have been carefully developed with input from industry experts, including collaboration with the Rape, Abuse & Incest National Network (RAINN), the nation’s largest organization dedicated to preventing sexual violence.
Key Highlights
We reviewed our policies and protocols to further enhance our Safety Commitment program.
Prevention
We have established a proactive and comprehensive program requiring franchisees to follow strict safety protocols, including conducting background screenings for all massage therapists, and stretch providers as a condition of hiring and annually thereafter.
Key Highlights
Magnificent Therapeutics conducts background screenings for all service providers as a hiring condition and annually thereafter.
Magnificent Therapeutics utilizes the Universal Service Provider Compliance Program, an automated third-party system that monitors service providers’ compliance with the brand’s safety standards in real time. This system ensures compliance in key areas such as:
- Background Checks
- License Verifications
- Required Training Completion through Magnificent Therapeutics University
- Employment Verifications
Support
Our policies emphasize treating victims with the utmost compassion and care. For example, when a complaint involving inappropriate conduct is received, we provide a brochure with essential information, including contact details for local law enforcement, the relevant licensing or certification board, a sexual assault hotline, and our direct contact information.
Magnificent Therapeutics' Commitment to Safety
Magnificent Therapeutics takes a compassionate, victim-centered approach to addressing concerns, ensuring sensitivity to the needs of those affected.
Key Highlights
- We are committed to treating victims with sensitivity, particularly when they report incidents of misconduct.
- Anyone making a complaint involving inappropriate conduct is provided with a resource brochure developed by Magnificent Therapeutics. This brochure includes contact information for local law enforcement, the relevant licensing board, and our direct contact information. It also features details for the National Sexual Assault Hotline, offering an anonymous connection to a local sexual assault service provider trained to support victims.
- A private room is made available to the victim, ensuring they have a safe space to decide if they wish to contact authorities or anyone else in private.
- Following guidance from leading sexual assault experts, we respect the victim's privacy and their right to choose whether to report the incident to law enforcement, the state board, or other parties.
This victim-centered approach considers the impact of trauma, empowering individuals to make decisions that support their emotional healing and well-being.
Investigation
To ensure timely and thorough investigations of allegations, we engage a third-party investigator who uses trained, licensed, and trauma-informed professionals. Upon receiving a report of inappropriate conduct, the service provider will be immediately removed from the schedule. If an offense is confirmed, the therapist will be terminated and marked as ineligible for rehire at any Magnificent Therapeutics location.
Key Highlights
To ensure timely and accurate investigations, we require adherence to policies that include the use of a third-party investigator. This investigator will assist in the investigation using trained, licensed, and trauma-informed professionals. Additionally, upon a report of inappropriate conduct, the service provider must be immediately removed from the schedule. If an offense is confirmed, the therapist will be terminated and marked as ineligible for rehire at any Magnificent Therapeutics location.
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